Report a Sender ID

If someone is using a sender ID that impersonates your organization, brand, or identity, file a report. Our team will investigate and may freeze the sender ID pending review.

What happens next

1

We review your report

Our team verifies your identity and the claim against the sender ID.

2

Sender ID may be frozen

If the report is valid, we freeze the sender ID so it can no longer be used to send messages.

3

You'll be notified

We'll email you with the outcome of the investigation.

What you'll need

  • The exact sender name that appears on the SMS
  • Identity document — passport, national ID, or company registration certificate
  • Evidence of ownership — screenshots, trademark certificates, business letterheads
  • A description of why the sender ID belongs to you

Just want to stop receiving messages? Use our opt-out portal instead.

1 Sender ID Details

The sender name exactly as it appears on the SMS you received.

2 Your Identity

We'll use this to send you updates on your report.

Click to upload or drag and drop

Passport, National ID, or Company Registration. PDF, JPG, PNG up to 10 MB.

3 Evidence & Supporting Documents

Click to upload or drag and drop

Screenshots, trademark certificates, business letterheads. PDF, JPG, PNG, ZIP up to 10 MB.

By submitting, you confirm that the information provided is truthful and accurate. False reports may result in legal action.