No-shows cost clinics time and money. A simple SMS reminder sent 24 hours before an appointment can reduce no-shows by up to 40%.
Appointment Reminder Messages
24-Hour Reminder
Reminder: {first_name}, you have an appointment with {doctor_name} tomorrow at {appointment_time}. {clinic_name}, {clinic_address}. Call {clinic_phone} to reschedule.
Lab Results Ready
Hi {first_name}, your lab results are ready for collection at {clinic_name}. Visit us during working hours ({business_hours}) or call {clinic_phone}.
Setup Guide
- Import patient contacts via Contacts → Import with fields:
doctor_name,appointment_time - Create a "Patients" contact group (select during import)
- Add
{clinic_name},{clinic_address},{clinic_phone},{business_hours}as global variables in Organisation Settings → Custom Settings - Create a Campaign targeting your patient group with the reminder message
- Set the scheduled date/time to send 24 hours before appointment day
40%
Fewer no-shows
98%
SMS read rate
3sec
To read a reminder