For NGOs working in communities with limited internet access, SMS is the most reliable communication channel. Reach 100% of your beneficiaries, not just those with smartphones.
NGO Use Cases
Event Coordination (Campaign)
Create a campaign for each event, targeting the relevant group.
{first_name}, join us for a free health screening on {event_date} at {venue}. Bring your ID. {org_name}
Volunteer Coordination (Recurring)
Set up a weekly recurring campaign for shift reminders.
Hi {first_name}, reminder: your volunteer shift is on {shift_date} from {shift_time}. Location: {venue}. Thank you! {org_name}
Impact Updates (Monthly Recurring)
Share progress with donors via a monthly recurring campaign.
Thank you for supporting {org_name}! This month we reached {beneficiaries_count} families. Your support makes a difference!
Getting Started for NGOs
- Import beneficiary contacts via CSV with fields like
region,program - Create groups by region, program, or role (beneficiary, volunteer, donor)
- Set global variables for
{org_name}and{hotline}in Organisation Settings → Custom Settings - Create campaigns or recurring campaigns targeting the appropriate groups
Budget tip: SMS credits are affordable. A single campaign to 500 beneficiaries costs just 500 credits. Use the Campaign Planner to budget your communication spend.