Global Variables: Set Once, Use Everywhere

Tired of typing your company name, phone number, and address in every message? Global variables are set once in your Organisation Settings and available in every message you send.

How to Set Up Global Variables

1. Go to Organisation Settings
2. Scroll to the Custom Settings section
3. Add key-value pairs — the key is the variable name, the value is what it gets replaced with
4. Click Save

Now use {company_name}, {phone_line}, etc. in any message, template, campaign, or recurring campaign.

Priority Order

When the same variable name exists in multiple places, the platform uses this priority (highest wins):

This means if a contact has a custom field discount set to "25%", it overrides the global discount of "10%". This lets you offer different values per contact while having sensible defaults.